Garuda Indonesia to apply no cancellation, rebooking fee due to floods

National flag carrier Garuda Indonesia has decided to extend the free of charge period for cancellations and rebooking for its passengers departing from Soekarno-Hatta International Airport until Jan. 21 due to the massive floods in Greater Jakarta.

“Considering the state of emergency situation caused by the floods in the capital, Garuda Indonesia has prolonged the period for free cancellation and rebooking fees, which was previously only from Jan. 18 to Jan. 21,” Garuda Indonesia spokesman Pujobroto said in a press statement on Friday.

Pujobroto said that the airline would allow passengers to take the next flight should they arrive late at the airport due to floods.

Despite the floods, he said that most of Garuda Indonesia’s 96 flights took off on time on Friday. The only delayed schedule was the first flight to Medan 5:45 a.m. because the plane’s crew arrived late due to the floods.

During the emergency situation, Pujobroto said that the airline would prepare backup crews at the airport in anticipation of the late arrivals (Jakarta Post)